I have never experienced that problem, I purchase my software on CD and filing is included, but if I were to have that type of problem, then I would simply "try it and see whether it works or not." You have nothing to lose by trying. Then if that doesn't work, I see two options: 1) pay the balance due, or 2) switch over to H&R Block software. They are compatible and can draw data from each other. Good luck.
