can i add a second personal account?

Forum|Forum|1 year ago
March 9, 2025
1 reply
1 view

i want to open a second personal account for our son

TurboTax Deluxe Online

VolvoGirl

Level 15

Online is only good for 1 return per account. But you can use the same email address for 5 accounts. You can start another return in TurboTax Online by:

Logging out if you are in your account
Choose what TurboTax Online product you want to use for the second return
Create your account screen
Set up a new login for the second return
Start working on the new return

Ginaf

Level 2

In the online version, I am trying to use my email address to create a second account and it says, “That email address is already in use” (or something to that effect). It won’t allow me to create a new account for a second return. Please help!

mesquitebean

Level 15

Thanks, SteamTrain, but it’s not asking for a username, it’s asking for an email address. Ugh!

When I enter TomsTaxes, it says “Enter a valid email address.”

@ Ginaf wrote:
Thanks, SteamTrain , but it’s not asking for a username, it’s asking for an email address. Ugh!
When I enter TomsTaxes, it says “Enter a valid email address.”

They must have recently made the User ID more restrictive when opening a new account. I just tested, and the account creation interface also failed for me when I tried a username instead of an email address for the User ID. Folks who have already been using a username that isn't an email address must be grandfathered in. If it's only taking an email address for the User ID, then you'll need to use a second email address. If you want account administration emails, notification emails, etc. to go to a different email address, you can adjust that in the account settings profile section as SteamTrain mentioned above.