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No one from TurboTax can order or access an IRS Transcript for you.
If you are unable to get the online transcript from the IRS then request the transcript be mailed to you - https://www.irs.gov/individuals/get-transcript
Complete IRS Form 4506-T to request W-2 information - https://www.irs.gov/pub/irs-pdf/f4506t.pdf
SAVE YOUR TAX RETURN !
EVERY year before mid-October you should save a copy of your tax return as a pdf and print a copy of it for your records. That way you will not be searching online frantically when you need it for a lender, FAFSA forms, your next tax return, etc.
https://ttlc.intuit.com/questions/1900937-why-should-i-save-a-pdf-copy-of-my-return
The 4506-T does have an income transcript section ... last one on the list ...
Also to get signed up on the online transcript system you must be the primary person on the CC/mortgage/loan/phone bill ... if not it will not work ...
To register and use this service, you need:
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