bought turbo tax at costco. No idea where activation code is at. Utterly stupid. Code should have been on cardboard purchase.

Forum|Forum|1 year ago
February 2, 2025
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BrittanyS

Level 12

The license code for TurboTax products purchased from a retailer, is printed on the front of the box insert.

If you are still having trouble finding the activation code, you can contact TurboTax at the link below:

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TightLines

Level 2

As an FYI, just spent 90 minutes online with Intuit. They do not have records of License Codes if bought thru a 3rd party. Unfortunately deleted my emails from Intuit for the purchase back in February of 2025

VolvoGirl

Level 15

Interesting.

@VolvoGirl Bought at Costco in February and downloaded and used in tax season. Because I was running Windows 10 I just purchased a new laptop running Win 11. I've lost the license code and when I pull up "order history" it only shows the past 3/4 years of Federal/State submissions but no downloads. Called Costco and they don't have the license code and I'm surprised that it is nowhere within the application.

Then it should be in your account. OH, maybe you activated 2024 in a different account? That's common. And they should be listed under Products, not purchases or orders.

How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

Here's a better screen shot of my purchases (which all were from Costco)

VolvoGirl

Level 15

Yes after you paid did you go to the customer service pickup window and get the actual package? It's always been that way, even when they sold the CD. You probably need to go back to Costco with your receipt and cardboard.

Then when you get the 16 digit License Code. How to get started with the Desktop program, install and activate it
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbotax-com/L7u9oLEkq_US_en_US?uid=luqgvzrd