Get your taxes done using TurboTax

Then it should be in your account.   OH, maybe you activated 2024 in a different account?  That's common.  And they should be listed under Products, not purchases or orders.

How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

Here's a better screen shot of my purchases (which all were from Costco)