Yes after you paid did you go to the customer service pickup window and get the actual package? It's always been that way, even when they sold the CD. You probably need to go back to Costco with your receipt and cardboard.
Then when you get the 16 digit License Code. How to get started with the Desktop program, install and activate it
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbo...
