Bought new software for 2021 - says its available November 3 - now Dec 12 - will not download

mallorieo · ‎December 12, 2021

New code is recognized but will not download

xmasbaby0 · ‎December 12, 2021

We have seen several posts like this so the moderators are being notified of a possible bug. Check back in a day or two---they are not here on weekends so we will not know til the week gets underway.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Critter-3 · ‎December 12, 2021

Did you buy it from TT directly or thru a third party like Amazon ?

JJaaee28 · ‎December 18, 2021

amazon

VolvoGirl · ‎December 18, 2021

There currently is a problem with CDs from Amazon. They are working in it. They will be putting out an announcement for it. You might have to return the Amazon purchase and buy directly from Turbo Tax.

Critter-3 · ‎December 18, 2021

One person posted that they were able to save the installation file from the CD to a thumb drive and then install from that saved .exe file.

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Bought new software for 2021 - says its available November 3 - now Dec 12 - will not download