Amend (change) button does nothing

[aestrada1290]

I am not on a browser, i am on the desktop version (thats the only option I have to amend 2023 return).

[DoninGA]

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@aestrada1290 wrote:

I am not on a browser, i am on the desktop version (thats the only option I have to amend 2023 return).

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To amend a 2023 tax return you have to use the TurboTax 2023 desktop edition installed on your personal computer.

Start the 2023 desktop program.  Continue the 2023 tax return you want to amend.

Click on Federal Taxes (Personal using Home & Business)

Click on Other Tax Situations

Under Other Tax Forms

On Amend a return, click on the start button

[aestrada1290]

Thats what I did, it is not letting me finish my amend since it gets stuck on the screen that I mentioned previously.

[DoninGA]

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@aestrada1290 wrote:

Thats what I did, it is not letting me finish my amend since it gets stuck on the screen that I mentioned previously.

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This may require you to either uninstall the program and then reinstall or it may require a manual update.

Contact TurboTax support for this problem

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[ZG23]

Having a similar issue within the amended return where it wont let me submit. I hit comfirm after updating my incomes and it keeps cycling though to the form that i am trying to update rather than finalizing.

[MarilynG1]

When you started the Amend process (under Other Tax Situations) in TurboTax Desktop, did you get a screen with Step 1, Step 2, etc.?  Then did you indicate you already filed, and which year you are amending?

Then did the Refund Meter at the top change to $0?  If you're not seeing these things, you may not actually be amending. 

I added a W-2 in my test return and it let me continue to File.  

Check your W-2 entries again, and be sure TurboTax is updated (File menu at the top). 

@ZG23