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Level 2

Solved

Amend (change) button does nothing

Forum|Forum|1 year ago
January 15, 2025
4 replies
39 views

Hello,

I am trying to use the option 'Amend using TurboTax Online' but nothing happens. No errors, nothing. I tried in two different browsers. Anybody experiencing this? Any known issue? I need to amend one Tax Return and I am looking on how I can accomplish that.

Best answer by LeticiaF1

Please let me know when this is fixed.

It has been resolved. Let us know if you have any other questions.

@jessehwarlick

DoninGA

Level 15

Which tax year are you trying to amend?

gi2006Author

Level 2

Thank you for your answer. It's 2022. But if I try 2023 I get the same result.

DoninGA

Level 15

@gi2006 wrote:

Thank you for your answer. It's 2022. But if I try 2023 I get the same result.

Do you have more than one TurboTax online account? See this TurboTax support FAQ for how to view all of your accounts - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Start the 2024 online tax return by entering some personal information then click on Tax Home on the left side of the screen.

On the Tax Home webpage -

Scroll down to the section Your tax returns & documents.

I signed onto my 2024 test account, clicked on Tax Home, scrolled down to Your tax returns and documents, clicked on tax year 2022 and then on Amend (change) 2022 return

Grabbed this screen shot -

jessehwarlick

Level 2

Same issue. Online help is just AI now and the phone doesn't do anything. Will be switching products this year. I'll try the desktop one as mentioned, but this is clearly a bug. I've amended returns online before with no problem.

CatinaT1

Level 15

Do not use the Amend using TurboTax Online button. Instead do this:

Start the 2024 online tax return by entering some personal information
Then click on Tax Home on the left side of the screen
Scroll down to the section Your tax returns & documents
Click on Tax Year 2023
Click on Amend (change) 2023 return

How to amend my return?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

jessehwarlick

Level 2

Thanks. That confirms it's a software bug. That button correctly leads to an area to amend the return, but it doesnt actually let you amend it. It will allow you to resubmit your old return, but not change it lol.

jbish

Level 2

I am currently experiencing this problem trying to amend 2024 taxes. When I click amend return online it does nothing.

MarilynG

Level 15

If TurboTax freezes or does not respond when clicking "Continue" to e-file a 2024 amended return, it is likely a technical glitch, a browser issue, or the 1040-X form is not yet fully supported for e-file.

To fix, try clearing browser Cache and Cookies, using an incognito window, or, if on desktop, running a Manual Update.

@jbish

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

ErinRichardson7

Level 2

I am also having this issue. I am triyng to Amend my 2024 State return and it's not working. I click on "Amend using TurboTax Online" and nothing happens. And underneath that button it says, "You can amend your return using either TurboTax Online (recommended) or with the Turbotax Desktop product."

I have tried:

- clearing my cookies and history - doesn't fix issue.

- Using Microsoft Edge browser instead of Chrome - doesn't fix issue.

- Using my phone - doesn't fix issue.

I have been trying to reach an actual person for technical support for AN HOUR and have not been able to reach anyone, just a robot that directs me to this forum. This is very clearly a bug that needs to be fixed and it's insanely frustrating. I spent hundreds of dollars to use TurboTax and it's not working and I can't speak to a human for a simple tech gliche?!

user17720333957

Level 2

I am having that same issue... It wont let me amend my 2025 W2.

mesquitebean

Level 15

@ On3Nico wrote:
I am having that same issue... It wont let me amend my 2025 W2.

Amending hasn't opened yet for 2025 returns. See the comment I just left you in this thread. It's currently scheduled to become available on late Feb 25 or Feb 26. Also see the additional info about amending that I just left you a couple of minutes ago in this thread.