Amend (change) button does nothing

[jessehwarlick]

Thanks. That confirms it's a software bug. That button correctly leads to an area to amend the return, but it doesnt actually let you amend it. It will allow you to resubmit your old return, but not change it lol. 

[CatinaT1]

Looks like this is a known issue and should be corrected soon. Check tomorrow.

[jessehwarlick]

Please let me know when this is fixed. 

[LeticiaF1 · Accepted solution]

It has been resolved.  Let us know if you have any other questions.  

@jessehwarlick 

[jessehwarlick]

Still doesn't work. Once you click to amend the return you are only able to access your state returns. There is no access to the federal return. 

[LeticiaF1]

Could you give us more details on the problem you are having?  If you could send screenshots of what you see would be helpful to see what problem you are experiencing?  

@jessehwarlick 

[jessehwarlick]

It goes straight to the "Let's work on your state taxes" screen. From there it takes me to a place to submit them. There is nowhere online to access the federal return.

I was told by another support person to use the desktop instead, but the desktop wants me to pay for the state forms that I already paid for.

Can someone just do this for me? I need one number changed and resubmitted. I paid for the software to do it, and I'm not geting paid to spend weeks trouble shooting basic software fuctions for a $165B company.  

[CatinaT1]

This should have been corrected with the last update. 

Make sure you have run all updates and let us know if you are still experiencing this problem.

[jessehwarlick]

It says my software is up to date. It still says I need to download the state forms first before I can work on federal. To download them I have to pay for them a 2nd time. 

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[jessehwarlick]

10 minutes of music and then it hangs up. Lol not sure if anything works. 

[Amandremcneal]

I’m trying to amend 2024 tax return but I don’t see the option or link anywhere. Any help? I filed the wrong state 

[DoninGA]

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@Amandremcneal wrote:

I’m trying to amend 2024 tax return but I don’t see the option or link anywhere. Any help? I filed the wrong state 

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Before starting to amend the tax return, wait for the tax refund to be received or the taxes due to be paid and processed by the IRS.

See this TurboTax support FAQ for amending a current year tax return - https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/amend-federal-tax-return-curr...

Note - The 2023 federal amended tax return, Form 1040-X, is estimated to be available for filing in TurboTax on 02/20/2025.

[aestrada1290]

I am trying to amend my 2023 tax return, but once everything is almost done and I am about to file, I get to this screen: When I try to hit continue nothing happens. Someone please help this is preventing me from amending my 2023 tax return.

[DaveF1006]

At this point, you may try to clear your cache and cookies in your browser to see if this may help you move forward from this.