Can I merge two accounts together?

[budmorristaxes]

we had the same issue...they told us we have to pay again ...which is a rip off...if i have to do that i am filing a law suit... screw it

[VolvoGirl]

You should leave your account and enter everything into his paid account.   You can clear out your account and abandon it.

You can try to clear It.

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-onli...

[Phansofr]

I am SO mad. I have 2 accounts. First account had All the tax years before. Then last year there was some problem with the app or website, and I couldn't pay for the deluxe version because I had started on the free version. I basically wanted to give them money to get the deluxe version and I couldn't. So after talking to IT customer service whatever, I was told to just go ahead and create a new account so that I could file tax for 2018. Well, now I have 2 accounts and I want them merged. I don't think wanting to have all your tax documents in ONE place is unreasonable at all. If I don't care about that, I would have just file taxes with different company each year. But I paid, so that all my taxes staying in one place. It is UNACCEPTABLE in this days and age that accounts cannot be merged or linked. If this cannot be resolved, I certainly will need to look elsewhere.

[nargeroth]

Same here,  went all the way through paying for service etc.  Then discovered that I actually now have 3!! Accounts.  Cant merge the information and;

You have to pay extra $30 to pull up any past information that you filed with them.  Storage space is so cheep these days that should be built into the price or at least give you a warning when you start your return.

[trojandnc]

The comment form @AnnetteB6  the so-called "expert" is the most nonsensical response to this issue that I could ever imagine. But, then again, this person is a tax expert/accountant that deals with this on a daily basis.

I have been in IT for over 20 years so I, like many others, are not idiots! I started a business back in 2019 but have been using TurboTax since 2012. When I upgraded to include my business bottom line while doing my personal taxes and prompted to select the "new" name that Intuit decided to change their TurboTax offering to, I had no idea that I was creating a different account from the one I had been using for SEVEN YEARS!

This was/is unacceptable! Period! 

And telling people how to check after the fact is equally unacceptable along with the "Say Thanks" and "Mark as Best Answer" postscripts to him/her/their answer. 

Where is my useless/waste of time option?