I am SO mad. I have 2 accounts. First account had All the tax years before. Then last year there was some problem with the app or website, and I couldn't pay for the deluxe version because I had started on the free version. I basically wanted to give them money to get the deluxe version and I couldn't. So after talking to IT customer service whatever, I was told to just go ahead and create a new account so that I could file tax for 2018. Well, now I have 2 accounts and I want them merged. I don't think wanting to have all your tax documents in ONE place is unreasonable at all. If I don't care about that, I would have just file taxes with different company each year. But I paid, so that all my taxes staying in one place. It is UNACCEPTABLE in this days and age that accounts cannot be merged or linked. If this cannot be resolved, I certainly will need to look elsewhere.
