Additiional fee of $40 for this refund process service

[xmasbaby0]

@silent803-gmail- You are posting to an old thread that has had no activity for two years.  We cannot see your screen and do not know what charge you are objecting to.   If it is the "refund processing" fee, you do not have to pay that----you can pay your fees upfront using a credit or debit card instead of paying from your federal refund.   If you choose to pay from your federal refund, there is an extra charge.

[VolvoGirl]

@silent803-gmail-   Or are you getting charged for the Online version?   Online and Desktop program are separate.  You can not apply the Desktop purchase to the Online version.  You need to switch to your Desktop program.  Did you get it installed and activated with the 16 digit License Code ok?

Is there a black menu bar on the left side with the menu items, Federal, State, File etc. That is Online. The Desktop program is blue across the top and the menu items like Federal, State, Review, File go across the top.

[Pearl44]

Why am I having to pay before I even file when i already bought the form.

[Pearl44]

I did not make such a request because  I always have to pay fed taxes

[CatinaT1]

We'd love to help you complete your tax return, but need more information. Can you please clarify your question? Are you able to go back and ensure you made the right selection?