A 3-Month Wait since my IRS Filing was Accepted

[7606366520]

Dear TurboTax:

I have used you guys for more than 10 years and love your service. However, never before have I experienced such a prolonged wait for my refund: literally 3 months now and counting since my Federal Return was Accepted by the IRS. In March I received a letter from the IRS with a Control Number and Letter Number. I responded with the identiy information they requested and was then congratulated that my identity had indeed been verified. After several more weeks of checking its status to no avail, I contacted your TaxAudit partner and although they were helpful and responsive, the could tell me nothing further. I have never in my adult life experienced this kind of delay in obtaining my refund. And this year I filed in late January! In fact, my California tax return was filed then and I was granted my refund in 6 days. 

What in the world is going on and where can I turn to now?

Lance

[Vanessa A]

This year it seems to be a lot more common for refunds to take months instead of days.  The people who got the ID verification letter says 9 weeks or more to get your refund.  You would need to contact the IRS at 800-829-1040 to find out what is happening with your return.

What if my IRS refund is taking longer than 21 days?

[DCorbettJw]

That number is automated a computer how do you speak to a real person about the 60 day delay !!!! 

[DMarkM1]

The IRS customer service number for individual taxpayers is  800-829-1040; it may take time and several tries at different times of day to get through.     

[Killer86]

I'm in the same situation. What is really going on. I verified from march 6th and it's now June 3rd and there is still no refund.

[DoninGA]

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@Killer86 wrote:

I'm in the same situation. What is really going on. I verified from march 6th and it's now June 3rd and there is still no refund.

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Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.

[Killer86]

I tried that number several times this morning and it's computer automated. What else to do?

[JotikaT2]

If you continue to experience delays with the processing of your tax return, you also have the option to reach out to a Taxpayer Advocate.  They will be able to assist you in bridging the gap to help you determine specifically what the delay is about and if there is any documentation you can provide to assist in processing your return.

@Killer86 

[taxlady28]

The number is very busy on Mondays.  I have the best success with calling at 7:00 AM on Wednesday or Thursday.

[Killer86]

Thanks. I finally got through, spoke with an agent. She said that she have seen where I was verified, but my information did not get forwarded to the transactions department so I could get the re fund. So she says she has now forwarded it to the relevant department so I should receive it in another 2 weeks