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lindsaymumaw38
New Member

Oops. We’re having a little trouble processing your billing information. Please select "contact us" from the help panel to speak with an expert to assist you

 
18 Replies
MaryM428
Level 10

Oops. We’re having a little trouble processing your billing information. Please select "contact us" from the help panel to speak with an expert to assist you

To speak with the billing department you will first contact a live person at TurboTax.  The billing department in located in the Mountain time zone and only works Monday through Friday from 9:00 AM - 5:00 PM Mountain time.  

 

Follow the steps below to get a live person and then ask to be transferred to the billing department.  Call during the hours listed above.

 

How do I Speak to a Live Person at Turbotax

  1. First of all, you have to dial 1-800-446-8848 (1-800-4-INTUIT)
  2. After that, press 1.
  3. Now, press 1 for the US or press 2 for Canada.
  4. After that, you will automatically connect with the live person from Turbotax.
ramsgate2520
Level 1

Oops. We’re having a little trouble processing your billing information. Please select "contact us" from the help panel to speak with an expert to assist you

I have done this twice and with no success with the representatives from Turbo Tax. I have used Turbo Tax for the last 15 years and this will be my last.  The customer service folks have no idea how to fix this issue. Except of course to deduct it from your return. 

whyshir
Level 2

Oops. We’re having a little trouble processing your billing information. Please select "contact us" from the help panel to speak with an expert to assist you

Call tt customer service and the agent will need to call the finance department for you.

bluementhol
Returning Member

Oops. We’re having a little trouble processing your billing information. Please select "contact us" from the help panel to speak with an expert to assist you

"Based on another post on the community forums, put 123 main street for your street address. Use the correct City, State, and ZIP. Fixed it for me."

Another member's post, which worked for me too.

011305
Returning Member

Oops. We’re having a little trouble processing your billing information. Please select "contact us" from the help panel to speak with an expert to assist you

Error notice having trouble with billing

011305
Returning Member

Oops. We’re having a little trouble processing your billing information. Please select "contact us" from the help panel to speak with an expert to assist you

I have spent an hour trying to fix the problem...

ive called and the recording doesn’t understand me

JotikaT2
Expert Alumni

Oops. We’re having a little trouble processing your billing information. Please select "contact us" from the help panel to speak with an expert to assist you

Please use the link below to contact us. 

 

You will be able to type in your issue here so we can assist you accordingly.

 

Contact TurboTax

 

@011305

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**Mark the post that answers your question by clicking on "Mark as Best Answer"
smarion59
Returning Member

Oops. We’re having a little trouble processing your billing information. Please select "contact us" from the help panel to speak with an expert to assist you

This answer is not correct.  I have spoken to the customer service rep twice regarding the issue that turbotax online has asked me to pay 3 times ($60) in order to efile my state taxes.  I still can't file because it does not accept that I have paid.  I have been on the phone with reps in customer service for over 1 hour each time and the issue is still not resolved.   

 

I can't reach anyone at turbotax.  I have used turbotax for many years but this is totally unacceptable and I need to for someone to resolve this issue now.  Turbotax promises good service and customer service in resolving issues.  This is not a tax assistance issue but an issue with your billing department.

Please advise.

 

[removed]

 

MichelleLO
Intuit Alumni

Oops. We’re having a little trouble processing your billing information. Please select "contact us" from the help panel to speak with an expert to assist you

For your privacy and protection, your personal information was removed from your post. In this public forum, we do not have access to billing information or payments. Please reach out to TurboTax Customer Support to have someone review the fees with you. To get you to the right person, use the keywords billing issues​​​​​.

What is the TurboTax phone number?

@smarion59

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**Mark the post that answers your question by clicking on "Mark as Best Answer"
mtmcneil_2001
Level 1

Oops. We’re having a little trouble processing your billing information. Please select "contact us" from the help panel to speak with an expert to assist you

I received this error on both my son's tax return and my tax return.

 

After about 4 hours bouncing around to multiple people, no one was able to solve the problem.

I tried multiple browsers.

 

Finally I saw a blog post that suggested changing address to 123 Main Street.  That worked!  But extremely worrisome that this type of hack would work and nobody at Intuit had any idea hos to solve the problem.  Likely this is the LAST time I will ever use Turbotax

mtmcneil_2001
Level 1

Oops. We’re having a little trouble processing your billing information. Please select "contact us" from the help panel to speak with an expert to assist you

Yes, Same problem I had.

Even the resolution desk had NO idea.

 

The apparent hack is to type in a dummy address of "123 Main Street"

 

Goodbye Turbotax!  On to better software.

mtmcneil_2001
Level 1

Oops. We’re having a little trouble processing your billing information. Please select "contact us" from the help panel to speak with an expert to assist you

I tried this.

Apparently the Finance desk is not available over the weekend, even including the busiest weekend of the tax season (4/16 - 4/17).

There is a hack - 

Type in a dummy address of "123 Main Street"

 

Goodbye Turbotax!  On to better software.

mtmcneil_2001
Level 1

Oops. We’re having a little trouble processing your billing information. Please select "contact us" from the help panel to speak with an expert to assist you

That worked for my son's account.

 

When I tried 123 Main Street for my account it didn't work.

 

I then proceeded to make up another dummy address and it worked!

 

This is after over 4 hours, 6-8 representatives, none who had any idea what to do, but many confirmed this was a known problem.

mtmcneil_2001
Level 1

Oops. We’re having a little trouble processing your billing information. Please select "contact us" from the help panel to speak with an expert to assist you

 

 

Yes, Same problem I had.

Even the resolution desk had NO idea.

 

The apparent hack is to type in a dummy address of "123 Main Street"

 

Goodbye Turbotax!  On to better software.

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