This answer is not correct. I have spoken to the customer service rep twice regarding the issue that turbotax online has asked me to pay 3 times ($60) in order to efile my state taxes. I still can't file because it does not accept that I have paid. I have been on the phone with reps in customer service for over 1 hour each time and the issue is still not resolved.
I can't reach anyone at turbotax. I have used turbotax for many years but this is totally unacceptable and I need to for someone to resolve this issue now. Turbotax promises good service and customer service in resolving issues. This is not a tax assistance issue but an issue with your billing department.
Please advise.
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