My refund is less than expected by $327 and comes from TPG PRODUCTS LLC. The IRS where's my refund page says it can't find my refund so I can't figure out why it's less

[hvieira420]

My refund is missing 2300 and I'm trying to reach out but no customer service 😕 😒 this is crazy....just want the rest of my money 

[Vanessa A]

 You should receive a letter from the IRS telling you why your refund amount was changed.  The two most common reasons so far this season are:

1. You did not enter that you received the stimulus payment in TurboTax, so your return said you were getting the money back, but the IRS caught it and said, no, you already received it.
   • If you look at line 30 of your 1040 and it shows an amount there, and you already received the $1,400 per person last year when they sent out the stimulus payments, this is likely the reason. 
   • If you do not remember getting the stimulus payments you can go back through your back records to double check.  Many people either didn't realize they did receive it or they forgot, but end up seeing it when they go back through their records. 
2. You did not report the full amount of your Advanced Payments for the Child Tax Credit that you already received.  Again, the IRS will catch this and make the changes to your return. 

A few other reasons include:

1. You owed back taxes, child support, student loans or something else that caused your refund to be Offset to pay some of the past due debt. You should have received a letter if this was the case.
2. Something was not reported correctly on your return and the IRS recalculated your return causing you not to have a refund. This could include things such as missing income or inaccurately reported income (ex. you entered $5,500 for your W2 box 1 instead of $15,500)

You should look for a letter from the IRS and if you do not have one or do not receive one, you would need to call the IRS at 800-829-1040 as no one else would have the answer as to why your refund was reduced.

[Mandisteven1288]

hey good morning. I am freaking out myself because I was expecting a refund of $12,484 and only got $1,396. I saw SBGTP AND THE DEPOSIT AND I WAS LIKE WHAT IS THIS?! THIS CANNOT BE MY TAX REFUND? When I googled it sure enough it was and I almost **bleep** myself! This cannot be right!! Where did you read this about TT not sending whole refunds and reimbursement in 24-48hrs? I would like to check this out. I do NOT owe any money, have any debts or anything like that. There should not have been any money taken out for any offsets. I have 3 dependants. During the year I claim 0 so I get a bunch of money taken out of my check every week and at the end of the year when I file my return I always get a nice big chunk back. I got 3,600$ in child tax credit payments over 6 months and the IRS still owed me $3,6000 from that alone, plus the money I put in over the course of the year! So this just makes no sense and I'm very upset. I feel like I could throw up. I am going to HR DEPARTMENT AT MY JOB and claiming 1 or 2 from now. I am not letting shiesty IRS MOTHER FERS to take my money and then make me wait for it back only to screw me and not even give it back!! I worked for that money!!! This **bleep** is not right. What can I do??? I called the IRS and I keep getting hung up on saying that all the agents are busy. When I check the where's my refund website it says my refund was received and it is being reviewed. It doesn't even say I was paid. Also I used TT LAST year and opted to pay them with my refund and I received my refund from the IRS. I did not get the SBGTP deposit bull**bleep**. I do my own taxes every year but I am not using Turbo Tax again, next tax season I am hiring a professional. I am so mad.  

[Mandisteven1288]

hi. I am very upset and extremely frustrated this morning because I got a direct deposit from TurboTax and it is RIDICULOUSLY less than what it should be. I don't owe the government any money, there should be no reason I had money taken out for any offsets. I work all year and claim 0 so the government takes a lot of money out of all my checks. At the end of the year every year I get a nice big check because of it. I claim head of household and I also have 3 dependants. I received 3,600$ over 6 months in the monthly payments for the child tax credit. I was still owed 3,600$ in my refund JUST FOR THAT ALONE and then the money that I worked for. My refund was supposed to be 12,484$ and I only received 1,396$ from TurboTax!!!!! That is maddening and I feel like I want to throw up. Where is my money? Is it possible that I will be getting another deposit? Where can I get help for this because I keep calling the IRS only to be told all agents are busy due to a high call volume and I get hung up on. When I check the where's my refund website it still says that they have received my refund and it is being reviewed. I have not received any emails from THE IRS OR TURBOTAX. I am at my wits end especially because I filed my taxes Jan 30 and I still haven't received it, well ALL OF IT AS OF NOW. 😡😡😡😭😭😭

[Mandisteven1288]

Yes, I think I need a lawyer because mine is 11,088$ short!!!!😡😭😡😭 This **bleep** is not even funny. I owe nothing to anyone, I have no debts, they should not have taken any money out to offset ANYTHING. I have 3 dependants and was expecting 3,600$ JUST FROM THE REMAINDER OF MY CHILD TAX CREDIT ALONE!!! I CLAIM 0 THROUGHOUT THE YEAR and I have a lot of money taken out of my check so at tax time I always get a big refund. I work hard and this is my money! This is bull**bleep**. I am not gonna let the GOVERNMENT TAKE MY MONEY ANYMORE. I give them my money and then they make me wait forever to get it back and now they aren't even giving it to me!!!?? I filed my taxes Jan 30th and it is now March 30th . 2 months later and I received a measly 1,396$ when I was expecting 12,484$!! I want to freak out. This **bleep** is not right. I'm sorry I am ranting but I am just so mad. I don't even know what to do because the IRS DOESNT TAKE MY CALL. They say all agents are busy and hang up. Help!!!!😡😭😡😭

[LowEndGirl]

I received my letter from the IRS stating exactly what my refund would be… my deposit from TPG was over $3000 short of my actual refund amount. 
I agreed to pay TurboTax/Intuit $219 in fees for the filing of my taxes… 

where is the rest of my refund ? This is theft and racketeering. If I do not see the remainder of my refund by the end of the week, I am contacting a Federal prosecutor about criminal charges… we may have agreed unknowingly to not file a class action lawsuit, but we are not forbidden from filing criminal charges . 

[LowEndGirl]

We signed an arbitration agreement when we signed up for TurboTax, so we unwittingly agreed that we cannot file a lawsuit. However, if TPG is doing this to thousands of people, we are not prohibited from filing Federal criminal charges of theft and racketeering. 
I suggest contacting the prosecutor and filing charges . That will get their attention. 

[LowEndGirl]

My return from TPG is short over $3000. 
we signed an arbitration agreement when we agreed to use TurboTax, so we cannot file a class action civil suit. We can, however, contact a Federal Prosector and file charges of theft and racketeering. 
I agree to pay TT/Intuit $219 for the filing service… not $3000. 
this is absolute BS 

[LowEndGirl]

My return from TPG is short over $3000. 
we signed an arbitration agreement when we agreed to use TurboTax, so we cannot file a class action civil suit. We can, however, contact a Federal Prosector and file charges of theft and racketeering. 
I agree to pay TT/Intuit $219 for the filing service… not $3000. 
this is absolute Theft 

[HJ10]

Mine is $1500 short. I contacted as well and they said I probably owed the IRS. I cannot find my refund in the IRS tracking website and when I logged into the IRS website there is no history of filing this year, pending payments, payment made, and had a zero balance owed for years. Unsure of what is going on and answers are needed

[youngbfree]

The Federal IRS deposited my refund for $522 on May 2, 2022.

I received a deposit in my account from TPG Products for $368?

Where is the rest of my money?  My refund is $154 short!

[DoninGA]

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@youngbfree wrote:

The Federal IRS deposited my refund for $522 on May 2, 2022.

I received a deposit in my account from TPG Products for $368?

Where is the rest of my money?  My refund is $154 short!

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How much were your TurboTax account fees plus the $39 service charge for the option to have your TurboTax account fees paid from the federal tax refund plus any applicable state sales taxes?

[Affordabletaxes2021]

FYI The people on this forum are not TurboTax employees. They are volunteering their time as TurboTax users to answer questions and provide helpful information. 

[Abicans20]

My refund was suppose to be $178 but I only received the $78

[DoninGA]

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@Abicans20 wrote:

My refund was suppose to be $178 but I only received the $78

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Is the amount sent/issued by the IRS the same as the refund amount shown on your federal tax return Form 1040 Line 35a? - https://www.irs.gov/refunds

If not, then go to this IRS website for information on reduced refunds - https://www.irs.gov/taxtopics/tc203

Have you factored in the TurboTax account fees and the TPG service charge of $39 plus any applicable sales tax?
Review your TurboTax account fees -
Sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on View Order Details

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228