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My page won't load, the File tab, "order review" won't load properly and is giving me a white screen. I was told to call back but the system denies me.

 
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8 Replies
TerukoL
Intuit Alumni

My page won't load, the File tab, "order review" won't load properly and is giving me a white screen. I was told to call back but the system denies me.

You made need to switch browsers. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account and try again. 

 

If you continue to have problems, please click on the Contact Us form https://support.turbotax.intuit.com/contact/. We’ll help you connect with the right expert for your specific problem.

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Nic6
Level 1

My page won't load, the File tab, "order review" won't load properly and is giving me a white screen. I was told to call back but the system denies me.

I have tried all of these things and still cannot get the order review to load.

I have tried Chrome, Firefox, and Edge.  I have restarted my computer.  I have cleared caches and cookies.  I have logged out and back in and the same blank page loads.

 

Even when I go to the print center and select "pay now" to review my order, a get a blank page.

CatinaT1
Expert Alumni

My page won't load, the File tab, "order review" won't load properly and is giving me a white screen. I was told to call back but the system denies me.

If you continue to have problems, please click on the Contact Us form https://support.turbotax.intuit.com/contact/. We’ll help you connect with the right expert for your specific problem.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
JulieSus
New Member

My page won't load, the File tab, "order review" won't load properly and is giving me a white screen. I was told to call back but the system denies me.

Im having the SAME PROBLEM AND ITS DRIVING ME CRAZY

MichelleLO
Intuit Alumni

My page won't load, the File tab, "order review" won't load properly and is giving me a white screen. I was told to call back but the system denies me.

Please try the steps in the below TurboTax help article to see if it helps resolve the issue you are experiencing.

Troubleshoot blank screens, missing buttons, or missing images

@JulieSus

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My page won't load, the File tab, "order review" won't load properly and is giving me a white screen. I was told to call back but the system denies me.

I am also having this issue and have not been able to resolve it by following the help article or contacting support.

My page won't load, the File tab, "order review" won't load properly and is giving me a white screen. I was told to call back but the system denies me.

ugh same for me....

My page won't load, the File tab, "order review" won't load properly and is giving me a white screen. I was told to call back but the system denies me.

I was actually able to fix this on my own! Just skip the "Review" section and click the "File" section in the sidebar. Should take you through the e-file process.

Unlock tailored help options in your account.

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