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My form is saying "Your transmission didn't go through: Our records indicate you are not entitled to efile one or more formsets". What does this mean?

This is a very frustrating problem.  I contacted Turbotax by phone and their solution was to mail by taxes or to delete my state taxes and E-file Federal.  Unacceptable.  At my wit's end, I clicked the button to mail my taxes and found that I could E-file federal and mail state.  It was the AZ state taxes that had a form that was not being accepted and it is the E-Signature form.  How can Turbotax not get that fixed?  

SForrestLO
Intuit Alumni

My form is saying "Your transmission didn't go through: Our records indicate you are not entitled to efile one or more formsets". What does this mean?

.

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Domchacon
New Member

My form is saying "Your transmission didn't go through: Our records indicate you are not entitled to efile one or more formsets". What does this mean?

I have tried every solution deleting Colorado return twice and same message I have logged in and out

CatinaT1
Expert Alumni

My form is saying "Your transmission didn't go through: Our records indicate you are not entitled to efile one or more formsets". What does this mean?

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.  Make sure you have ran all updates. 

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