My business return was rejected

[Plarka]

I got this error message.  I called the number given and they said it's the wrong number because it's for tax professionals.  She gave me another number [phone number removed] and  none of the choices apply to me.  I chose one and the wait time is at least 30 min.  What do I do? Is that the wrong phone number? Did TurboTax screw up?   I thought it was supposed to do everything right!!!!  Here is my error screen:

[MoniqueLO_]

Please feel free to contact Customer Support so you can speak with someone who can assist you.

@Plarka 
 

[Plarka]

I called Customer Service and they couldn't see what was wrong, so advised me to call the IRS. I just spoke with them and they also don't see what's wrong! She said everything looks fine on their end.  I paid a lot of money for TurboTax Business and thought it would help me do everything correctly and file my return but it is failing!!!!  What do I do? No one can help! I'm very unhappy with Turbotax.

[JulieS]

The error message you posted says that the IRS rejected your return because your Taxpayer Identification Number (TIN) and name control do not match IRS records.

Your TIN is the nine digit number assigned to you by the IRS when you applied for a Tax ID number for your business. It is the same thing as an EIN. You can check your SS-4 acceptance letter to make sure the name and number match the IRS records. 

The name control is usually the first four letters of the business's name. For example the name control for Jack's Automotive would be JACK.  

This problem may have occurred because your business name was entered in the IRS records differently. If your business name contains a surname, the IRS may list the first four letters of the surname as the name control. For example the name control for Jack Smith's Automotive would be SMIT. 

If your business name starts with an article, the name control may have started with the second word. For example the name control for The Family Restaurant would be FAMI. 

You can check the name control that was picked up by TurboTax by clicking on the Forms icon in the upper right corner. Highlight Information Wks in the list on the left. You will see your EIN and name control on the first line. You can change the name control here if you need to. 

You will notice that the message says this error is common the first time an S-Corporation e-files a return. If you can't resolve the problem, you will need to print, sign and mail in your tax return. 

To change your return to file by mail:

1. Open your return and select the File tab.
2. Click Continue.
3. Select File by mail. 
4. Follow the on screen directions to print and mail in your tax return. 

[tjteixeira]

The second page of the letter from the IRS with the EIN for the estate I am personal representative for had the name control associated with the EIN. This was different from the name-control that TurboTax Business constructed from the name of the business (or estate) I had entered. I think it would be helpful if TurboTax Business suggested that you look for the correct name control here before having to call an IRS help line, particularly since the IRS is currently understaffed.