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If you need help getting your TurboTax Online User ID or password, go to our account recovery page and follow the instructions.
For more detailed information, go to Forgot your TurboTax User ID or password?
If you have changed your email address and can no longer access the email you used to sign up for TurboTax, you can submit a request to change your email here.
You can also locate your 2016 AGI by following the suggestions from the link below:
https://ttlc.intuit.com/questions/1900840-how-do-i-find-last-year-s-agi
My 2018 return is under a different email and phone number, the new email and phone number, and I moved to different location.
If you forgot your TurboTax Online User ID or password for a previous year follow these instructions.
To recover your user ID or password:
Once you're done, we'll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.
If you’re still unable to recover your account, select Try something else on the Account Recovery page. We'll ask additional questions to verify your identity.
Keep in mind: Once you're back in your account, we recommend you enter or update your phone number. This increases your account security and makes it easier to recovery your account.
(If you're looking to access a prior year return, go here.)
If you have exhausted all options above you may have to get a transcript of previous Tax Filings from the IRS.
Here's how to get a transcript:
Tax return and tax account transcripts are also limited to the current and prior three tax years when using Get Transcript by Mail. However, you may be able to get older tax account transcripts by calling our automated phone transcript service at 800-908-9946. Otherwise, you must submit Form 4506-T.
If you are needing your AGI for Tax Year 2016 the IRS visit our Get Transcript frequently asked questions (FAQs) for more information.
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