If you need help getting your TurboTax Online User ID or password, go to our account recovery page and follow the instructions.
For more detailed information, go to Forgot your TurboTax User ID or password?
If you have changed your email address and can no longer access the email you used to sign up for TurboTax, you can submit a request to change your email here.
You can also locate your 2016 AGI by following the suggestions from the link below:
https://ttlc.intuit.com/questions/1900840-how-do-i-find-last-year-s-agi
