IND-032-04 Spuse AGI doesn't match - we file JOINTLY

[MinouCali]

I am back to using Turbo Tax after a 2 year hiatus when I used a tax preparer.  We file jointly -- hence we both have the same AGI.  When I efiled, I entered the  AGI from our  Amended Return, which I retrieved from the IRS website. (Spent an hour setting up an account). The return was rejected because of IND-032-04 "'SpousePriorYearAGIAmt' in the Return Header must match the e-File database".  Since we did not use Turbo Tax last year, I am not sure what this means. It also doesn't make sense that only the spouse AGI was rejected, since we file jointly. Any thoughts? 

The advice from a phone call to someone at Turbo Tax, who was clearly unsure what to do and did not seem to understand my question regarding entering different AGIs, suggested changing only the spouse AGI, even though that created 2 different AGIs.  She also could answer whether the problem was because a tax-prepared had efiled our return last year.

[VolvoGirl]

First of all you should use the AGI from the ORIGINAL return not an Amended return.   If that doesn’t work try entering 0 for the AGI.

Try entering 0 for the AGI. The IRS might have processed your return later so the AGI didn't get entered in time.  Especially if you mailed it.  That works for most people. See,
https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-ge...

How to correct the AGI in the Online version
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.

[MinouCali]

Thank you. I changed the spouse AGI to the ORGINAL, but left the Primary alone (Amended), as that is what the person at Turbo Tax [phone number removed]) told me to do, even though I pointed out that it made no sense. If it is rejected again, should I try entering the ORIGINAL AGI for the Primary and the spouse as $0?  Also, any idea how many times can I try refiling? (agent could not answer that question).  We are in a disaster-affected zone, so have until October.

Thank you.

[VolvoGirl]

I don’t know if there is a max times to try.   Yes try using the Original AGI for both spouses.  If that doesn’t work try 0 for spouse.   If no combinations go through you will have to print and mail it.