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Ask the Experts All About the Refund! >> Event happening NOW!!!!
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294 Replies
BrandiLO
Intuit Alumni

How can I talk to a live person?

If you need assistance and wish to speak with a representative, please follow the instructions in the TurboTax FAQ below.

https://ttlc.intuit.com/replies/3300041

The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us at (800) 446-8848.


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How can I talk to a live person?

Hello

How can I talk to a live person?

@Marsh1610  This is not live chat.  Post a question and someone will try to help.

 

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time 7 days per week through October 25, 2019.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

How can I talk to a live person?

My turbo tax refund was showing as $1628 but the amounte refunded by IRS was $444. I left the states in Nov 2018 ands stayed in PA state only. why the refund is less?

woodsnick2019
Returning Member

How can I talk to a live person?

why is my taxes not going on what wrong now

How can I talk to a live person?

@woodsnick2019 

No one here knows the status of your tax refund.  No one has access to that information.

 

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

 

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

If the IRS accepted it, what does it say here? 

https://www.irs.gov/refunds           Or does your account say “Ready to Mail?”

 

Note: If it says “Ready to Mail” or “Printed” that means YOU have to mail it yourself.  TurboTax does not mail your tax return for you.

 

 

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 20a of your Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

How can I talk to a live person?

@woodsnick2019 

You wrote:

 

why is my taxes not going on what wrong now

 

Is your question about your 2018 refund, or something else?  It's hard to tell.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
woodsnick2019
Returning Member

How can I talk to a live person?

what do you mean

How can I talk to a live person?

@woodsnick2019 What I mean is that since you have added a very brief post to an old thread full of other people's posts, it is difficult to understand what you want.  Please explain your question or re-word it and make it longer so we know what you are really asking about.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

How can I talk to a live person?

Hello 

I was on the phone with someone "trying" to help me and they hung up. Please contact me back

How can I talk to a live person?

You will have to initiate another customer support call if you still need help.  The user forum cannot connect you with them.  We are completely independent of customer support.  Or you can try posting your question here for help.  We can help with many issues--except for billing issues.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Dwayne2
New Member

How can I talk to a live person?

Speak with a representatives

How can I talk to a live person?

@Dwayne2

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

How can I talk to a live person?

I’m wondering why I got an email saying something about needing to put information in from 2018 

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