Why am I being charged? I am 77 years old and I was sent to turbo tax by a govt agency for the last 3 years . my tax form is a simple 1040 without schedules ?

[-harmony6]

I am half - way through my free 2018 tax form and you were supposed to call me back at 7: 00 PM last night and my agent never returned it !

[-harmony6]

what are my fees ? and why ?

[DoninGA · Accepted solution]

If you are eligible you can use the TurboTax Free File Program which is free to file both a federal and state tax return.  The Free File Program edition is a full featured personal tax program and on a separate website from the TurboTax online editions.

To qualify for free 2018 federal and state tax returns with the Free File Program, you'll need to meet at least one of these requirements:

• A maximum 2018 adjusted gross income (AGI) of $34,000; or
• You qualify for the Earned Income Tax Credit (EITC); or
• You served as active duty military (including Reservists and National Guard) with a maximum 2018 AGI of $66,000 (you'll also need a military-issued W-2).

See this TurboTax support FAQ on the Free File Program - https://ttlc.intuit.com/questions/1900583-what-is-turbotax-freedom-edition

See this TurboTax support FAQ for the difference between the Free File Progam and the Free edition - https://ttlc.intuit.com/questions/2572617-what-s-the-difference-between-freedom-edition-and-free-edi...

And see this TurboTax support FAQ on how to switch to the TurboTax Free File Program - https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-freedom-edition