I want to check that you have my updated Credit card number by speaking to an agent.

[xmasbaby0]

@Gilbert J Hirscher If the credit card information in the system for your Advantage account was out of date and the card was expired it is too late to use the Advantage account for your 2021 software.   But you can easily purchase the 2021 software yourself:

2021 TURBOTAX

CD/DOWNLOAD (This requires a full PC or Mac—-cannot be used on a mobile device)

https://turbotax.intuit.com/personal-taxes/cd-download/

You can also purchase the CD/download from various retailers such as Costco, Amazon, Walmart, Best Buy, Staples, Sam’s Club, etc. etc. etc.

This link Where can I obtain authentic TurboTax software? has a list of authorized TurboTax resellers.

When you use desktop software, there is an additional fee to e-file a state return.  You can avoid that fee if you print, sign and mail the state return.  The state e-file fee is $19.99 and increases in March.

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

[mils63]

I need to speak to a agent

[xmasbaby0]

@mils63

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time daily

[CharleyG]

I want too change my card info so I can get my payment back in another card that was using at the time 

[RobertB4444]

@CharleyG  

I would recommend phoning TurboTax to ask for help..

Here is a link to the TurboTax Phone Number.

[Edited 01/24/22 RobertB4444]

[xmasbaby0]

@CharleyG You cannot change how you want to receive your refund after you file your tax return.  If you e-filed and your return has been accepted you are stuck with whatever you chose when you filed.

https://ttlc.intuit.com/community/refunds/help/how-do-i-review-the-federal-refund-method-i-chose-aft...

[GeorgeDenseff]

Live help is not free and not available to the desktop users who have credit cards on file.  This answer is completely wrong.