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Generally there’s an explanation of the discrepancy or a number to call the state for clarification. We can’t see your return so would be of no help without more information.
This FAQ should give you contact information: What is MAX?
I also received a letter from CA FTB dated 1/31/2024 stating that there was a mistake on the 2019 tax return (I used TurboTax). It states that there was an error on the turbo tax return and that my income was under-reported for the CA return only. I reviewed the return and indeed there was a discrepancy between the federal and CA state tax return gross income, which is obviously a turbotax software mistake. Now it states I owe CA FTD an additional $10,924. What are the protections/warranties that Turbotax provides for its own software mistake? The interest alone charged by CA is $1,230.
Use the form below to submit your claim. Answer the questions as best as you can and we’ll figure out which guarantee you’re covered by.
Before you submit your claim, make sure that:
For additional claim instructions click this link: How Do I Submit A Claim Under TurboTax 100% Accuracy Guarantee
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