I download TurboTax 2016 onto my mac per the instructions (like i have for the previous 7 years) and when I attempt to open, I am unable. It starts to open for a second

[GabiU]

Oh no! I hope this can be of assistance to you- 
https://ttlc.intuit.com/replies/4788497 

[georgesavage]

I tried these and they did not help.

[frankmezz]

my turbo tax from Amazon didnt work at first, redownloaded and it worked for several days, and now it doesn't again.  Mac 10.12.3

[macuser_22]

@frankmezz - What happens?  If it worked and not does not, you might have computer problems - have you restarted the Mac?

[frankmezz]

Restarted desktop, restarted in safe mode, used laptop to duplicate problem (it duplicated), re-downloaded original app from Amazon,  all the same problem.   Error message finally said "could not locate library"    Called Intuit and Brenda (high marks for Brenda!) spent an hour with me and the only thing we could determine is that Amazon provided a corrupt app.   Intuit allowed me to download directly from them and problem solved.

[macuser_22]

Thanks for posting back.  Good to know.

[vservice]

I am experiencing the same thing.  Brought a Turbo Tax premier download from Amazon in February.  It worked fine and then I tried to open it on Saturday and it wouldn't open.  Spent 2 hours on the phone with a rep and she finally pushed me a download.  It does not work either.  It opens up and shows that everything is updated and then quits unexpededlty .  I have downloaded it 4 times and it does the same thing each time.  I spent an hour on the phone with Apple on Sunday to make sure everything on my Mac was working properly and it is.  This is very aggravating.  I have used Turbo Tax for years without a problem and now after spending 5 hours this week end, I still can't open my return and finish it.

[macuser_22]

@vservice - Have you done a total uninstall and reinstall of *all* associated files?    Simply re-downloading usually is not the problem - the problem is hidden in an associated file.

Corruption could have occurred in the Application or in an associated preference or support file.   To uninstall the application and all associated files need to be deleted and then the application reinstalled.  If there was a state then the state must also be reinstalled.

Here is a FAQ for how to uninstall Mac
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac">https://ttlc.intuit.com...>

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac">https://ttlc.intuit.com/questions/...>

[desertjensen]

I followed the instructions above and downloaded it again from amazon.com and it works beautifully.  Thank you very much!
Mike [removed]

[vservice]

I followed the instructions and deleted the files and reinstalled and emptied the trash again.  I got the same error again so I rebooted and was able to successfully get turbo tax to open.  However when I clicked on File/open recent and tried to pull in the file that I started a few weeks ago, I got the error message that said it shut down unexpectedly.  Do you think my old file (that I was almost finished) is corrupt somehow?  Do I need to start all over again?  If so, should I just use the on-line version instead of loading it to my computer?  I have never had this much trouble before.  Thanks for you help.

[macuser_22]

@desertjensen - That is possible if it crashes each time you try to open the file.  If you can start a new tax return and save and open that, then the problem is probably with the tax file.

[aspicuzza2]

I spoke with the representatives at TurboTax this evening.  The rep had stated that this was her 3rd call this evening regarding this issue.  She had apologized and explained that TurboTax 2016 edition (I had only questioned my CD version) is no longer supported by TurboTax despite it being marketed, sold, and software requirements indicate compatibility with MacOS.  She said at this time that there is no work-around and that if the product is purchased through them (Intuit) they could reimburse me for the costs.  Otherwise suggested trying to find a person with Windows and install this on their computer.  If this is not an option for others like myself, and the product was not purchased through TurboTax/Intuit, then it is not likely to be refunded by the retailer.  Since the product is opened most retailers will not returned opened software.  So lets hope Intuit fixes this mess, or this posts alerts others to the problem and STAY AWAY from purchasing this product if you are installing it on a Mac.