frankmezz
New Member

Get your taxes done using TurboTax

Restarted desktop, restarted in safe mode, used laptop to duplicate problem (it duplicated), re-downloaded original app from Amazon,  all the same problem.   Error message finally said "could not locate library"    Called Intuit and Brenda (high marks for Brenda!) spent an hour with me and the only thing we could determine is that Amazon provided a corrupt app.   Intuit allowed me to download directly from them and problem solved.