I need to talk to customer service

[tagteam · Accepted solution]

Phone support is not provided for the free version of TurboTax.

If you are using a paid version or need product support, use the link below.

What is the TurboTax phone number? (intuit.com)

[91338karen]

I am paying for a tax advisor and he does not answer my messages. The taxes are done and I have a question but he doesn't  answer my messages to set up appointment!

[BrandiLO]

Please click here for the fastest methods to connect with an expert while using TurboTax Live.

[davlis0131]

My computer was hacked this morning. The hackers got into the computer. I recently efiled my tax returns which include my personal information. Do you have any suggestions as to what I can do?

[BillM223]

@davlis0131

You can surf through the information about Tax Identity Theft.

Note that it used to be that taxpayers in some states could ask for an IP PIN from the IRS (once you get one, it is required for e-filing) even without a confirmation of tax identity theft.

I don't know what the current rules are, but please look at the link above and see if you can apply for an IP PIN.

Note that the IP PIN comes to you from the IRS in the mail, which the hackers don't have access to.

[amiradibi]

Dear customer service,

I am having problem with e-file.

Problem: last step of e-file at "transmit your return" asking for update which after updating after i received confirmed update still does not finish the transaction.

Please call me at [phone number removed]    

Regards,

Amir 

[Cynthiad66]

Thank you for your question, but you will need to call TurboTax because your phone number has been removed from the question.  Please call so that you can be assisted. 

Here is how to contact us:

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5:00 AM to 9:00 PM PT.

To get help, select your product below.

TurboTax Online

TurboTax mobile app

TurboTax CD/Download software

[Val1427]

i need to file an extension 

[HollyP]

@Val1427 Please follow the steps here: How do I file an IRS extension (Form 4868) in TurboTax Online?

Keep in mind: An extension doesn't give you extra time to pay your taxes — but it will keep you from getting a late filing penalty. (You'll still owe interest if you pay after the deadline).

[brn114]

I e-filed my taxes last night but didn’t include my social security. 

[KathrynG3]

As soon as the return is accepted, start an amended return to add the missing income.

Keep in mind that only Georgia, Michigan, New York and Vermont accept amended state returns. The other states require the amended return to be mailed.

For more information, see: 

How do I amend my 2020 TurboTax Online return?

Can I e-file my 1040X to amend my return?

Do I need to amend my state if I amend my federal?

@brn114

[P5015531535]

Can someone help me please 

[JCherrito]

Can someone call me?  [phone number removed]

[Kbwell015]

Hello I drive for Lyft and when I started the tax prep it said the filling was free?