I need to talk to a turbo tax representative

[MichelleLO]

@Wee93  Please reach out to Customer Support via the Contact Us link below:
 https://support.turbotax.intuit.com/contact/

[retcarp12]

i have entered 6 digrt code several trys  will not except

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

[sionna]

I lived in one state for 3 months and lived in my new state 8 months in 2019 . have the download for the second state and I dont understand what to do on the form than first came up

[Abfoster828]

I am trying to file for 2019 and it wants 2018 information.  I filed with Turbo tax and do not have a hard copy of 2018 why do you need me to supply what you should already have?

[xmasbaby0]

@Abfoster828 You need to enter your 2018 AGI in order to e-file 2019.  The AGI would have transferred if you were in exactly the same account with the same user ID.  But if you are not, then you need to look it up.    The AGI is how the IRS verifies that the tax return is being filed by the same taxpayer who used the Social Security number last year.

https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

Your 2018 tax return shows your 2018 Adjusted Gross Income (AGI) If you filed a joint return then the AGI is the same for each of you.

Form 1040        line 7

If you are using the same TT account that you used last year, you should also be able to find this number in your Tax Home for 2018

If entering the amount from your 2018 tax return does not work, then try entering “0” instead.  If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

You can get a free transcript of your past return from the IRS: 

https://www.irs.gov/individuals/get-transcript

Note: If you filed late or amended your return, your correct 2018 AGI may not be in the system.

https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online

Note:  If you mail your federal return, you will also need to mail your state return.  You will not be able to e-file your state return.

https://ttlc.intuit.com/questions/3415597-what-if-i-entered-the-correct-agi-and-i-m-still-getting-an...

https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online

[JS2451]

How can i get a replacement card ... i got one in 2018 used it once an lost it my stimulus money  was deposited on it on april 13th an i cant report it lost or stolen i dont know the 16 digit number an when i call the 800 number my birthdate doesnt match an i have turbo tax free version i have the account an routing number what do i do 

[FrancisLaw]

How can I talk to a rep?

[xmasbaby0]

@FrancisLaw

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time 

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

[budpomeroy]

I am trying to make out my turbo tax income tax for 2019. I don’t have my previous year’s AGI so i can Emile. Also i can’t seem to find it. I did it online on this computer and only thing lacking is my AGI from 2018 i think

[VolvoGirl]

You need your 2018 AGI to efile 2019. The AGI is on 2018 1040 line 7. If you filed a Joint return you use the same AGI for each spouse.

How to find the AGI.
https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

That's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

[budpomeroy]

I don’t have a copy of my 2018 income tax. I used a turbo tax CD and the laptop i used that on is fried.  Yesterday i went to a work computer and printed my 2018 W2. Will that help me?

[budpomeroy]

Also i might mention although Bud Pomeroy is my user ID. My name on the income tax form is Clarence Pomeroy 

[VolvoGirl]

This is a public user forum and it is not safe to post any personal info even your name.  Sorry if you used the CD the only copy of your return is/was on your computer.  Did you make any backups or print out a copy after you filed?  You can not get the AGI from your W2.  Only from line 7 of your 2018 1040 return. If you can't find it you will have to print and mail your return.

[budpomeroy]

Although there are all those additions on the income tax form. There were never any adjustments made on the income tax form so the income that is posted on box 1 of my W-2 has been 99.9% of the time my AGi