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wbbuckner
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I need my 2017 AGI. TurboTax says I did not file my 2017 taxes through TurboTax. I most certainly did. How do I correct this or contact TurboTax directly?

 
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I need my 2017 AGI. TurboTax says I did not file my 2017 taxes through TurboTax. I most certainly did. How do I correct this or contact TurboTax directly?

To access your prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down and on the section Your tax returns & documents click on Show.  Click on the Year and Click on View adjusted gross income (AGI) 

You can also get free transcripts of your federal return from the IRS - http://www.irs.gov/Individuals/Get-Transcript

You have to sign onto your 2017 online account using the exact same user ID you used to create the account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2017 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

Use your Intuit Account to sign in to TurboTax.
By selecting Sign in, you agree to our Terms and acknowledge our Privacy Statement.
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