I need help please

Forum|Forum|1 year ago
November 20, 2024
2 replies
0 views

No text available

xmasbaby0

Level 15

No one can see your information, your screen or your tax return. If you need help, please post some clearly worded, specific questions for us so we will know how to help you.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

lmcquay12479Author

Level 2

I want to chat with a live agent instead of talking about the issue in a forum.

xmasbaby0

Level 15

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday

rjs

Level 15

What do you need help with? This is a message forum, not live chat. You have to post all the details of your question and wait for someone to respond. Do not post any personal information or contact information. This is a public web site that anyone can view.

lmcquay12479Author

Level 2

How do I chat live with an agent? I'm having an issue with the software

VolvoGirl

Level 15

The 2024 Desktop program just came out so it is not fully ready yet. A lot of sections aren't ready and you have to enter items like 1099 using the Forms Mode. And some amounts are not updated like for IRA contribution limits. Did you get it installed and activated ok? Or do you need help with a prior year?