I need help fixing my return

[kayleelemaster]

I keep getting rejected and I don't know why

[xmasbaby0]

You received an email that we cannot see that tells you why your tax return was rejected.  

Some rejected returns can be fixed and re-filed.  Some have “un-fixable” reasons for the rejection and have to be mailed instead. What is the rejection code or rejection message? 

 If it was rejected for AGI—-be aware that many 2019 returns took so long for the IRS to process that your 2019 AGI might not be in the IRS system.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

Or—-if you filed as a “non-filer” just to get the stimulus check on a 2019 return, try using $1 as the AGI.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail y

[RayW7]

An e-file rejection just means that some things on your return don't match the IRS database.

If you're looking to amend (change) your return, go here.

If you received an ACTION NEEDED! email from turbotax@intuit.com, it'll give you a brief explanation of your reject and how to update it. You can also sign in to your TurboTax account and select Fix my return to see your reject code and explanation.

Follow any “fix it” instructions to update the information causing the rejection, and continue through to refile your return (either e-file or file by mail).

Note: Not all rejections will have explicit guides to fixing the information. If you aren't guided to your solution, search for the item causing your rejection and go to that section (you might also be able to find your rejection in the below list of the most “popular” IRS rejects). Make the change and select File in the left-hand menu. Follow the onscreen instructions to either e-file your return or file by mail.

Most "popular" IRS rejections

Still getting rejected?

Although millions of tax returns are successfully e-filed every year, some returns simply can't be e-filed or keep getting rejected even though there's really nothing wrong with them.

Returns can't be e-filed if they:

• Contain overrides
• Have no taxable income
• Contain a W-2 where box 1 is blank or the box 16 amount is greater than the box 1 amount
• Contain IRS forms or schedules not on the accepted Forms and Schedules list
• Contain non-final forms
• Are for prior-year or amended returns

Many nonresident and part-year state returns cannot be e-filed either, due to circumstances beyond our control (we'll let you know if your non- or part-year resident return must be paper-filed).

In addition, certain returns keep getting rejected because somebody already claimed a dependent on the return or because of incorrect information in the IRS database. In these cases, there's really nothing you can do to "fix" your return so you can e-file it. For this year at least, you'll need to file a paper return instead.