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New Member

I missed the call from the free accountant and cant access this info from the numbers given. How do I reschedule the call from the free accountant?

so frustrated with turbotax!!!!
8 Replies
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Level 1

I missed the call from the free accountant and cant access this info from the numbers given. How do I reschedule the call from the free accountant?

just an empathic fellow user...impossible to contact these people. I had my consultation but my first question was can I call again if there I have another question or do I need to have all my questions ready for one call. I was told I could call back as often as I wanted...not so. 

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Expert Alumni

I missed the call from the free accountant and cant access this info from the numbers given. How do I reschedule the call from the free accountant?

It depends.

 

TurboTax does offer the Live version of the software that provides for support as you prepare your tax return.

 

See the following for more information on when Live help is available.

 

TurboTax Live support options

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New Member

I missed the call from the free accountant and cant access this info from the numbers given. How do I reschedule the call from the free accountant?

I couldn't take the free call at their convenience - no way to go back in and reschedule even though the fine print in the offer says you have until you file your taxes.  From the email offer:

*Offer available until June 30, 2020. To redeem this offer, you must purchase TurboTax by June 30, 2020 and use your consultation before you file your taxes. Date is subject to change.
 

 

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Level 15

I missed the call from the free accountant and cant access this info from the numbers given. How do I reschedule the call from the free accountant?

@SkiManiac I have added you to a list that a moderator should contact in regard to this issue.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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Level 2

I missed the call from the free accountant and cant access this info from the numbers given. How do I reschedule the call from the free accountant?

I feel your pain.  I did not miss the calls from 2 different enrolled agents and they both took a copy of my return and one even took some outside worksheets that I emailed to her and they said  they would get back to me with an answer and never did.  Now I am really running out of time and I'm probably screwed.  I hate turbotax!!!

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New Member

I missed the call from the free accountant and cant access this info from the numbers given. How do I reschedule the call from the free accountant?

I agree with your frustration. My return was rejected and I can get NO help except the same recorded msg. I was trying to get help from the more expense option. They charged me $150.00 immediately but have done nothing to help solve the problem!!! I have reported them to my credit card company.

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New Member

I missed the call from the free accountant and cant access this info from the numbers given. How do I reschedule the call from the free accountant?

I paid for TurboTax because I got a promotional email saying I’d get a free consultation but no one has reached out nor could I find any info to get this free consultation. Can someone from TurboTax please help me understand how to schedule this free consultation? I’ve called multiple times and have been placed on hold for hours with no one calling me back. 

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Expert Alumni

I missed the call from the free accountant and cant access this info from the numbers given. How do I reschedule the call from the free accountant?

Here is how you can connect with a Tax Expert.

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