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what tax year? only 2022 can be e-filed and only 2022 can be done online. prior years require the desktop version and the return mut be mailed in. if it's 2022, then there's an issue that must be corrected or form that must be submitted that Turbotax doesn't support. Turbotax does not mail returns. if you mail it, follow the Turbotax filing instructions, and take it to the post office for mailing. Maybe the issue if for 2022 could be that you somehow selected file by mail on the filing tab. you can go back and select e-file. We can't see your return and the free edition does not offer support.
“Ready to mail”or “Printed” means that your tax return has not been filed. Either you could not e-file for some reason , or you chose to file by mail. OR if you really did already mail your return, the software does not have any way to know that you put your return in an envelope and took it to a mailbox, so it will always say “ready to mail” in your online account.
TurboTax does not mail your return for you. You have to print it, sign it, and mail it yourself. When you mail a tax return, you need to sign it where it says "Sign Here" and write in the date you signed it by the word "Date". Attach copies of your W-2 and any other documents that show taxes withheld to the left side of the papers where it says "Attach Forms..."
When you print your return, it will print with filing instructions that tell you where to mail it. Pay careful attention to the address you mail your return to —federal and state returns do not get mailed to the same place.
It is not required, but is a good idea, to use a mailing service that will track your return or provide you with a receipt showing that the IRS got it--such as Fedex, UPS, or certified mail. It will take about 4 weeks and then you can track the status of your return at the IRS website.
You can print your return by following the instructions below
To send your tax return by mail and get a receipt to see that the IRS and/or your state received it:
https://www.usps.com/taxes/welcome.htm
To track your Federal refund:
To track your state refund:
https://ttlc.intuit.com/questions/1899433
If the return you are referring to is 2021 or earlier then it can only by mailed; it cannot be e-filed. If it is your 2022 return and you want to change to e-filing:
To change to e-filing:
E-filing for 2022 returns will be available until October 15, 2023; after that e-filing will close permanently and you will have to file by mail.
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