Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
cancel
Showing results for 
Search instead for 
Did you mean: 
kateusa123
Returning Member

I'm getting to complete Federal taxes section over and over again

I completed Federal Taxes section multiple times already, but it doesn't allow me to proceed!
5 Replies
CarissaM
Intuit Alumni

I'm getting to complete Federal taxes section over and over again

When you go to proceed, what is it saying in the program? 

 

If you want immediate assistance, please click here to contact customer service. 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
kateusa123
Returning Member

I'm getting to complete Federal taxes section over and over again

It's in the loop over and over again. Once it's complete it's started again

CarissaM
Intuit Alumni

I'm getting to complete Federal taxes section over and over again

Are you doing your taxes on the computer, a mobile browser, or the mobile app? Also if on a mobile device, is it Android or Ios?

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
kateusa123
Returning Member

I'm getting to complete Federal taxes section over and over again

On the computer.

HeatherPLO
Intuit Alumni

I'm getting to complete Federal taxes section over and over again

Try this and see if this clears the issue for you.  Please log completely out of TurboTax.  Then, in your browser, please clear your cache and delete your cookies.  After this, close completely out of the browser.  Re-open everything including logging back into TurboTax.  

 

For further instructions on how to clear cache and delete cookies, please see the links below:

 

Clear Cache

Delete Cookies

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Dynamic AdsDynamic Ads
Privacy Settings
v