I'm getting to complete Federal taxes section over and over again

[kateusa123]

I completed Federal Taxes section multiple times already, but it doesn't allow me to proceed!

[CarissaM]

When you go to proceed, what is it saying in the program? 

If you want immediate assistance, please click here to contact customer service. 

[kateusa123]

It's in the loop over and over again. Once it's complete it's started again

[CarissaM]

Are you doing your taxes on the computer, a mobile browser, or the mobile app? Also if on a mobile device, is it Android or Ios?

[kateusa123]

On the computer.

[HeatherPLO]

Try this and see if this clears the issue for you.  Please log completely out of TurboTax.  Then, in your browser, please clear your cache and delete your cookies.  After this, close completely out of the browser.  Re-open everything including logging back into TurboTax.  

For further instructions on how to clear cache and delete cookies, please see the links below:

Clear Cache

Delete Cookies