I'm getting a software glitch when I try and enter my W-2. It won't let me go past the box 1 for wages. Anyone else having this problem and is there a solution?

[brianormonde7-gm]

It says "hmm, looks like we've hit a snag" and then it still won't let me enter

[MichelleLO]

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[brianormonde7-gm]

I was using the Premiere version I installed from the CD, and the software updated a few minutes before I started working on my taxes.  I tried many times unsuccessfully to enter my W-2.  After I entered my wages in box 1, it would give me the error message and tell me to go back and try again, but each time I repeated it, it would double the taxes I owe and give me the same error message.  I did call your customer service last night and they told me to try back in an hour.  I did that and still the same problem.  I'm assuming I can't be the only one having this issue.  Please let your software team know! Hopefully it works soon or I may have to buy another company's tax software. Thanks.