I was using the Premiere version I installed from the CD, and the software updated a few minutes before I started working on my taxes. I tried many times unsuccessfully to enter my W-2. After I entered my wages in box 1, it would give me the error message and tell me to go back and try again, but each time I repeated it, it would double the taxes I owe and give me the same error message. I did call your customer service last night and they told me to try back in an hour. I did that and still the same problem. I'm assuming I can't be the only one having this issue. Please let your software team know! Hopefully it works soon or I may have to buy another company's tax software. Thanks.
