I keep getting error code 630 every time I try to use my activation code.

[jcc210]

I bought CD, installed, entered code -- it worked. Threw away case because I thought I was done with entering code. Weeks later I tried to finish taxes -- after it auto-upgraded. and got this error.  I called and got another code and download, everything fine.  Then tried again a week later, it auto-upgraded and got same problem, can't get past activation screen. Tried uninstalling/reinstalling. Finally tried on different windows 10 machine (that didn't have turbo tax installed already) and it worked.  Seems that install only works once on fresh machine, but auto-upgrade messes it up.  Will hurry up and do taxes now before it happens again!!!!

There was an error with validating your license code, please try again. Error code: 630

[RBerckefeldt]

I'm having the same problem as everyone else.  I bought TT direct from Intuit via download back in February.  Used for several weeks.  Came back today and re-opened it - it had a number of updates to install which is understandable but after launching the freshly updated version, I got stuck at the activation screen.  Talked to Tech support twice, got new Activation Code, disabled firewalls, updated Windows, etc.,  Finally, I tried installing on my wife's identical laptop and the activation code was accepted.  I've compared versions and configurations and can't find any meaningful difference between these two machines.

I've used TT for just about as long as it's been around and this is the first time I've hit a hard wall like this.  I'm assuming that Tech Support has reported this to engineering and they are working on a fix.  Would sure be nice if someone from TT would just tell us that (assuming its true).  If its not true, TT has a big problem that they are not addressing.  

I'm completely stuck and out of ideas.

[Tiger King]

I've been a loyal TT customer for over 15 years. 

I'm getting this same dreaded error code. I've read the worthless FAQ's, uninstalled/reinstalled, and spent hours on the phone with TT. You are about to lose me. Fix this glitch!

[Thanh305]

I tried in May 2020, after tries just about everything, including installed a new version,Technical support said could be due to servers are down on COVID-19 (Yeah ??) - "call back in late June maybe servers are up then..."

Tried again today 6/21/2020-  Same error on activation - error code 630

What's is going on Intuit - can you advise on how to get this running so I can file tax - its due in 7/15/2020 !

if there is a fix - please provide steps.

[VictoriaD75 · Accepted solution]

If you receive an error code that says, "The license code you entered is not valid. Error code: XXX", it means the code you're entering is either not valid for that product or is no longer active. Check that you're entering the code exactly as it appears on your CD insert or copy and paste it directly from your Downloads.

If you receive a error code with a message saying, “All available activations for that code have been used,” that means your code has already been used the maximum number of times, and therefore can’t be used to install the software on another computer. TurboTax can be installed on up to five computers using the same license code. 

If you receive either one of these errors, wait a few minutes and re-enter your license code:

• Sorry, we're experiencing a problem on our end. Please try again later. Error code: 620
• There was an error with validating your license code, please try again later. Error code: 630

If you’re still having trouble with your code, Contact us .

[Carl]

If you receive a error code with a message saying, “All available activations for that code have been used,” that means your code has already been used the maximum number of times, and therefore can’t be used to install the software on another computer.

This most commonly occurs when the software has been purchased from an unauthorized 3rd party reseller. What these illegal resellers do is sell the same code 5 times. So if one of the first 4 buyers uses the code twice to install it on another computer, that 5th buyer is just flat out of luck. That's why it's best to purchase from an authorized reseller, if you don't purchase it directly from Turbotax. To often I see the "cheaper alternative" turn out to be the most expensive option.

[mfair312]

That is garbage. I bought a cellophane wrapped TT box at Sam's club and it happened to me. Worked fine for a week then TT forced me to take an update and it broke. Even new codes given to me by support would not work. your developers are terrible. I cant believe this is not fixed yet.

[t6832jw]

Absolutely the same issue is happening to me, very frustrating.

I bought Turbo Tax CD and loaded it to my Windows 10 Machine - in Jan. 2020.  It worked fine and I finished 80% of my return.  I went to finalize my return in June, started Turbo Tax 2019 and it began an updated.

No problem I thought - usually does this....

However after this update, it asked for an activation code - so I re-entered the activation code.  got this error code 630.

• Called Turbo Tax support - spoke to an extremely friendly, person, who could not help, she went through a bunch of trial and error items, uninstall, reinstall, update your windows software, here is a new activation code, same error everytime... over 3 hours on the phone no help.  She then said she was ending her shift and would call me back - never did.
• Put in another call, no help no response.

I was the biggest fan of Turbo Tax and Intuit - even have my Mortgage with Quicken Loans.   I have turned from the biggest fan to an adversary over a 1 week period.  I am trapped, with have my stuff done, and no help from a formally great company, to a useless company... with no issue to their big problems.

The customer support told me to use my Apple product instead... I PAID for and wanted this on my Windows Computer.  I even have Turbo Tax 2018 on this computer that works fine...  The customer support response, was well that is because 2019 was the first year for the activation codes.. well good grief... if you can't get it to work... revert back as opposed to losing a customer.

I will tell everyone I know for the rest of my life - to avoid Turbo Tax, Intuit, and any other associated company... if you cannot take care of your customers, get out of business.  

[JotikaT2]

I apologize for your frustration.

Please use the following link so you are directed to the correct specialist who will be able to assist you.

How do I contact TurboTax for help

[mesquitebean]

@ t6832jw 

Also try this.   It's quick and easy to try.   A user reported this worked for him/her:

• First, close TurboTax.
• Right-click on your desktop TurboTax icon, and choose Properties.
• In the Properties popup, go to the Compatibility tab.
• Place a checkmark for "Run this program as administrator."
• Click Apply and OK/Save.
• Launch TurboTax, and see if it still asks you to activate.

[JT777]

Just adding my voice to the chorus. Like others, I purchased the downloadable deluxe version in March (directly from Turbotax website), activated without issues and did majority of my taxes. Due to the filing extensions I waited until now and tried to open it again, it auto-updated and then asked for the activation key. OId key did not work, "There was an error with validating your license code, please try again. Error code: 630." Called support, they gave a new code, didn't work. I wasn't able to locate the .tax file on my computer to ensure its saved before re-installing, so apparently I'm going to have to re-do everything assuming even I can get it to work on this computer.

Common themes I'm seeing between these posts are that people activated it without issues, later opened it up and after auto updates the program won't validate licenses anymore. This seems to be a validation server issue or some versioning mismatch with what you think the license is for.

[mesquitebean]

@ JT777 

If you're using the Windows version, I'm curious if you happened to try these steps I had mentioned higher up in the thread.  If so, you didn't mention it.  A couple of users have had success doing this, and it's very quick and easy to try.

• First, close TurboTax.
• Right-click on your desktop TurboTax icon, and choose Properties.
• In the Properties popup, go to the Compatibility tab.
• Place a checkmark for "Run this program as administrator."
• Click Apply and OK/Save.
• Launch TurboTax, and see if it still asks you to activate.

[JT777]

Yep tried that, no luck, on either license key. Haven't done a full reinstall yet as I'm hoping to salvage my .tax file...

[mesquitebean]

---

@ JT777 wrote:

Yep tried that, no luck, on either license key. Haven't done a full reinstall yet as I'm hoping to salvage my .tax file...

---

The default location for the *.tax2019 data file is the \Documents\TurboTax folder.  That folder "should" not be affected by an uninstall, but I'd make a backup copy of any tax files somewhere to be sure--just in case.    In fact, I make a backup copy of the tax file to an external drive every time after I have worked on it.

Before doing a full reinstall, you might see if a "repair" changes anything.

https://ttlc.intuit.com/community/bugs-and-error-messages/help/how-to-repair-turbotax-in-microsoft-w...

[JT777]

Did a repair install, didn't work. Then did a full reinstall of turbotax didn't work either, still not accepting product key.