I keep getting error code 630 every time I try to use my activation code.

michael_rossi · ‎February 26, 2020

VictoriaD75 · ‎June 22, 2020

If you receive an error code that says, "The license code you entered is not valid. Error code: XXX", it means the code you're entering is either not valid for that product or is no longer active. Check that you're entering the code exactly as it appears on your CD insert or copy and paste it directly from your Downloads.

If you receive a error code with a message saying, “All available activations for that code have been used,” that means your code has already been used the maximum number of times, and therefore can’t be used to install the software on another computer. TurboTax can be installed on up to five computers using the same license code.

If you receive either one of these errors, wait a few minutes and re-enter your license code:

Sorry, we're experiencing a problem on our end. Please try again later. Error code: 620
There was an error with validating your license code, please try again later. Error code: 630

If you’re still having trouble with your code, Contact us .

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View solution in original post

Anonymous · ‎February 28, 2020

See this FAQ for issues with your error code 630. Be sure to read the entire FAQ as it has information on how to contact us at the very bottom if your issue remains unresolved.

mfair312 · ‎March 2, 2020

This FAQ is completely useless and you support has no idea how to resolve this issue

snyder698 · ‎March 16, 2020

Please fix this issue. What a [Profanity Removed]. Makes me rethink turbotax entirely.

CassLO · ‎March 17, 2020

@snyder698 There was an error with validating your license code, please try again later. Error code: 630 If you’re still having trouble with your code, Contact us .

Please see the link below for more information:

My code doesn't work

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teeitup · ‎March 17, 2020

I have called 4 times on this same issue. No resolution after many recommendations from support

snyder698 · ‎March 17, 2020

I have contacted you.

Then I contacted you again.

Then I contacted you again.

Then I contacted you again.

Goodbye 4.5 hours of frustrating phone conversation. Your link below has been seen 100+ times. You have offered no solution to this issue. What a mess. Absolutely some of the worst software issues I've ever seen.

I've restarted

I've updated Windows

I've disabled firewalls

I've Forwarded Ports

I've Shared my Screen to Show your Rep

I've downloaded it from Amazon

I've downloaded it from your site (with link provided)

I've prioritized the app to all private/public

And a lot more. -- NEED A SOLUTION ASAP.

snyder698 · ‎March 17, 2020

Also, so glad your CEO has time to email me about COVID-19.

YOURE A TAX FILING COMPANY. Fix your TAX SOFTWARE.

GabiU · ‎March 18, 2020

@snyder698 Have you found a resolution? If not, please respond back on this thread.

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mfair312 · ‎March 20, 2020

I think the real question is "have YOU found a resolution"

snyder698 · ‎March 20, 2020

No, I wasted 4-5 hours of my life on the phone and probably another 3 hours off the phone.

Had to file it on my wife's MAC, what a joke. I'll never file with Turbotax again, especially after they just repeat "check our FAQ" and "contact us" - but won't address the fact there is an actual issue they cant resolve.

GabiU · ‎March 20, 2020

@snyder698 Happy to hear you filed but this is not the type of experience we want for our TurboTax users: our whole goal is to make taxes simple and convenient, this was not your case. Feel free to PM me with more feedback on your interactions from our team and I'll share it with those involved.
I hope you all have a great weekend!

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snyder698 · ‎March 20, 2020

Like I said, I will never use Turbotax again.

I just wish Turbotax would solve their issues with software for the public.Let me recap it:

Turbotax worked fine, Loaded up and inputted data
Update (which you cant deny to use on Windows)
Asking for Activation Code --- doesn't accept
Go onto support, find a bunch of useless FAQ/Contact us
Contact Turbotax Support -- No resolution
Contact Turbotax Support -- Told to "just refund through amazon and buy it through us" (hassle + more expensive) -- No Resolution
Crawl through forums wasting my time trying to find solutions
Spend hours doing "fixes" that are useless.
Contact Turbotax Support - No Resolution
Contact Turbotax Support - Offered No Resolution for Windows but offered a MAC license (which I don't want to do, but no choice).
Never use Turbotax Again, Tell everyone of my experience. I felt completely vulnerable-- I don't want to have issues with such an important thing. Maybe one day you guys will figure out a solution to this issue, but how can I rely on you now? I can't. Relationship ruined.

GabiU · ‎March 20, 2020

Thank you for your honesty! Enjoy your day.

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Terandy · ‎March 23, 2020

I'm also having the same issue. Used license code after downloading software and inputted all my info. I knew I was waiting for some more tax forms so I saved it and now can't get back in. Was on a call with TT support for 2.5 hrs with screen share....we uninstalled, reinstalled Turbo tax software 5 separate times during which I ended up updatinig windows, running as administrator, and getting new license code. None of these things worked. Now I am still stuck.

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I keep getting error code 630 every time I try to use my activation code.