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Level 1

I have to enter my registration every time I open my TurboTax software. Now it say all registrations have been used. What is going on?

 
8 Replies
Employee Tax Expert

I have to enter my registration every time I open my TurboTax software. Now it say all registrations have been used. What is going on?

If you're using TurboTax CD/Download and have installed and activated the license number, you may receive multiple activation prompts, which results in TurboTax not launching.

 

Who's impacted?

 

You're impacted if you:

  • Are using TurboTax 2019 CD/Download
  • Have successfully activated your license
  • Are prompted to activate every time TurboTax launches
  • Have a valid activation code
  • Never get TurboTax to open after activation

Resolution

 

This error is caused by the Internet connection being unable to resolve connection to our server for license activation. There can be many reasons for this and they may not impact regular Internet usage and activity.

 

One of the following methods should resolve this issue. If they're successful, TurboTax will skip activation and open the starting screen where you can begin or continue your return.

 

If the product continues to prompt you for an activation code you have been unsuccessful.

Method 1: Temporarily disable your antivirus/anti-malware/firewall software

Method 2: Restart your router/modem

Method 3: Configure the TCP/IP settings

Method 4: IP config command line tool

 

Source: TurboTax FAQ

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New Member

I have to enter my registration every time I open my TurboTax software. Now it say all registrations have been used. What is going on?

I tried Helen's answer and it did nothing.  There is NO reason my internet worked fine but the program can't connect to them.

 

My solution was to uninstall the version I installed from CD (bought at Costco).

 

Rebooted.

 

Went to their website and downloaded the installer and ran it.  Cured it for me.

 

FYI, I had NOT run into the problem of all activations being used, I'd only opened the program twice, I think, so if activations are all used, this may not solve the problem but worth a try.

Returning Member

I have to enter my registration every time I open my TurboTax software. Now it say all registrations have been used. What is going on?

Helen, I did all those nifty things and its still saying that all of my activations are used.  I may have used them by reinstalling the program to get it to activate.  I even purchased the program a second time.  Over time, it's doing and saying the same thing.  Any more suggestions?

Level 1

I have to enter my registration every time I open my TurboTax software. Now it say all registrations have been used. What is going on?

I tried rebooting (method 2) after unplugging router.  It did not work.  I can access my software for previous years but not 2019.  The other three recommedations seem complicated.  Is there an easier way to resolve this issue.  My activation attempts have been exausted according to the error code,

Returning Member

I have to enter my registration every time I open my TurboTax software. Now it say all registrations have been used. What is going on?

The other three recommendations which seem complicated are the only ones that work.  


Select Start, enter "command prompt" in the Search Programs and files box, press and hold (or right-click) Command Prompt, and select Run as administrator.
At the command prompt, enter the following commands. Press Enter after each command.
ipconfig /flushdns.
ipconfig /registerdns
ipconfig /release
ipconfig /renew
Launch TurboTax.

Level 1

I have to enter my registration every time I open my TurboTax software. Now it say all registrations have been used. What is going on?

I was able to contact specialist support and they issued me a new license code because my skill level couldn't get passed unplugging modem and waiting 10 seconds.  After verifying that I had purchased the software from Sams, i was finally able to access my 2019 return again.  Thanks to everyone for your help.

Returning Member

I have to enter my registration every time I open my TurboTax software. Now it say all registrations have been used. What is going on?

I have received error codes 605 and 607.  Why must I enter my license code every time I open Turbo Tax?  I only have one PC that I am using.

Employee TurboTax Specialist

I have to enter my registration every time I open my TurboTax software. Now it say all registrations have been used. What is going on?

As posted above, the TurboTax FAQ below has information that will help when you are being prompted to enter your activation code every time you sign in:

TurboTax 2019 and TurboTax 2020 requests license activation at every launch

 

The link below will help and explain the 607 error code:

Error code 607: License Information not found for the given licenseID

 

Please see this TurboTax help topic below for assistance with error code 605:

My code doesn't work

 

If you’re still having trouble with your code, Contact us . The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. Use the web form and type your question or a keyword. You will get an appropriate phone number for your issue. (You will not get a phone number if you use the link outside of operating hours.) We're open daily from 5:00 AM to 9:00 PM PT.

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