I tried Helen's answer and it did nothing. There is NO reason my internet worked fine but the program can't connect to them.
My solution was to uninstall the version I installed from CD (bought at Costco).
Rebooted.
Went to their website and downloaded the installer and ran it. Cured it for me.
FYI, I had NOT run into the problem of all activations being used, I'd only opened the program twice, I think, so if activations are all used, this may not solve the problem but worth a try.
