If you're using TurboTax CD/Download and have installed and activated the license number, you may receive multiple activation prompts, which results in TurboTax not launching.
Who's impacted?
You're impacted if you:
- Are using TurboTax 2019 CD/Download
- Have successfully activated your license
- Are prompted to activate every time TurboTax launches
- Have a valid activation code
- Never get TurboTax to open after activation
Resolution
This error is caused by the Internet connection being unable to resolve connection to our server for license activation. There can be many reasons for this and they may not impact regular Internet usage and activity.
One of the following methods should resolve this issue. If they're successful, TurboTax will skip activation and open the starting screen where you can begin or continue your return.
If the product continues to prompt you for an activation code you have been unsuccessful.
Method 1: Temporarily disable your antivirus/anti-malware/firewall software
Method 2: Restart your router/modem
Method 3: Configure the TCP/IP settings
Method 4: IP config command line tool
Source: TurboTax FAQ
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