Try these steps to recover your User ID or password:
1. Go to our
account recovery page.
2. Enter one of the following:
o Phone
number (recommended)
o Email
address
o User ID
3. Follow the on-screen
instructions.
Once you’re done, we’ll either send you a code to help you
recover your account, or show/send you a list of accounts associated with your
info.
·
If you’re still unable to recover your account, select Try something else on the
Account Recovery page. We’ll ask additional questions to verify your identity.
Keep in mind: Once you’re back in your account,
make sure to include or update your phone number. Doing so helps increase
account security and ease account recovery.
(If you're looking to access a prior year return, go here.)
Related Information:
·
I forgot my password in the TurboTax CD/Download software
·
How do I update my TurboTax account information?
·
Forgot your TurboTax Advantage login?
·
I forgot my password in the TurboTax Mobile App
·
How do I access my prior year (2017) return?
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