I get this message when I get to the end to file "Something changed in your return You'll need to choose your refund method again." Anyone else?

Jessyoung214 · ‎January 15, 2022

I have chosen to do the refund advance method. It was approved. It takes me through the same steps over and over!

Curbin200 · ‎January 25, 2022

This was posted earlier And it worked for me too!

SO after many days of fighting with the loop I finally figured it out...

You email used for Turbo must be the same as the email used to log into credit Karma.

SO what I did was...

1.) Went to Credit Karma website I unlinked the Turbo account.

2.) Went to Turbo website and updated my email address to the same as my email address for Credit Karma (which I had set up long before turbo linked up with credit Karma)

3.) signed out and back into Turbo and low and behold it went right through.

Dont know if each step was 100% needed but it worked for me in that way so I figured I would let yall know.

Hopefully none of you followed the advice of the "professionals" and just went ahead with the direct deposit like I was told to do by MULTIPLE of them.

View solution in original post

GeorgeDenseff · ‎January 15, 2022

The message means that something changed, and your return cannot be e-filed now. Go back to the Review tab and run review to see what happened and what needs to be fixed. Often this is due to a form not being ready.

Critter-3 · ‎January 15, 2022

Did you all ready efile the return and then came back to make changes ? Is the filing status still pending ?

Jessyoung214 · ‎January 15, 2022

I reviewed everything and nothing needed to be changed. It did not say anything about any forms not being available yet either.

Jessyoung214 · ‎January 15, 2022

No, it will not allow me to file yet.

Critter-3 · ‎January 15, 2022

Return to the REVIEW tab ... something must be stopping you from efiling if you have not yet efiled.

GeorgeDenseff · ‎January 15, 2022

Logout. Clear cache and cookies on Chrome browser and sign in again. TurboTax is written for the Chrome browser and most of these issues can be solved by switching to it, even if you have to download it to your device.

tashakillen5 · ‎January 20, 2022

I keep getting the same thing. Any solution yet?

BrandiLO1 · ‎January 21, 2022

If you have already tried the suggestions above by @Critter-3 and @GeorgeDenseff, please click here to contact customer care for further assistance. @tashakillen5

Jessyoung214 · ‎January 21, 2022

@BrandiLO1 I have contacted support 4 separate times now and they tell me to either try again later or wait and try after the 24th when the IRS is accepting. I have a feeling it still will not work after the 24th.

BrandiLO1 · ‎January 21, 2022

I have escalated this issue. If you still have this issue on or after the 24th, please message us back.

User123456789 · ‎January 24, 2022

It’s the 24th and I am still having the same issue. Trying for an advance refund and it just keeps telling me I need to choose another method.

JS83 · ‎January 24, 2022

Me too!! What is going on?

Jessyoung214 · ‎January 24, 2022

@BrandiLO1 @It’s still not working!

JS83 · ‎January 24, 2022

I called and spoke to a rep and she had no clue as of what to tell me! Smh I may file elsewhere this year!!!

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I get this message when I get to the end to file "Something changed in your return You'll need to choose your refund method again." Anyone else?