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bmlarson
New Member

I get stuck on the lets get your billing address screen. There is no exit from that screen except to close. Then I am back in the same loop.

How do I get past the "lets get your billing address" screen?

8 Replies
matt9
New Member

I get stuck on the lets get your billing address screen. There is no exit from that screen except to close. Then I am back in the same loop.

I had a similar problem when running TurboTax inside a virtual machine. If that happens to be your case try to switch the VM into full screen mode, this should make the entire dialog visible, including the buttons at the bottom.

Otherwise you can try to use the TAB key, trying to find the right button blindly and confirm with RETURN. When I tried that I ended in a similar loop though.

JessieLilley
Level 1

I get stuck on the lets get your billing address screen. There is no exit from that screen except to close. Then I am back in the same loop.

full screen doesn't do it, sorry to say - and no joy with the tab, either.

KatrinaLO
Intuit Alumni

I get stuck on the lets get your billing address screen. There is no exit from that screen except to close. Then I am back in the same loop.

This issue may be resolved by clearing your cache and cookies on your browser. Please see the following instructions on how to clear your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 

See here for instructions on clearing your cookies.

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

 

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Jjrodberghotmail
New Member

I get stuck on the lets get your billing address screen. There is no exit from that screen except to close. Then I am back in the same loop.

How do I get out of the billing address page?

The only way I see is to x out and then I gave to start over.

LinaJ2020
Expert Alumni

I get stuck on the lets get your billing address screen. There is no exit from that screen except to close. Then I am back in the same loop.

If you are filing with TurboTax online, please perform these steps: 

  • Check your internet connection.  Try to log out and sign back in the program. 
  • Clear your cache and sign back into the program.  To clear cache, click here: Cache
  • You may also try a different browser.  
  • And Try again.

@Jjrodberghotmail

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CharlesS
New Member

I get stuck on the lets get your billing address screen. There is no exit from that screen except to close. Then I am back in the same loop.

Same problem. I found the comments from Intuit employee unhelpful -- they made me wonder whether she even understood the problem. It's clear to me there is a design flaw on the Billing pages. It was so frustrating tonight (I had to randomly guess with tabbing, as the user suggested), I nearly decided to file the state return manually and save the $20 payment to Intuit. I work with a lot of websites, and over the years I have found the Intuit webpages among the most poorly designed. :(    (Frankly, I'm surprised I'm able to post this feedback, since so many of the Intuit webpages seem "booby-trapped" one way or another.)

StantonB
New Member

I get stuck on the lets get your billing address screen. There is no exit from that screen except to close. Then I am back in the same loop.

I have had this problem for days. Deleting cache and using a "wired" internet connection has no solution to the problem. This happened last year when I mailed the state return. Unfortunately we have to trust so many other systems plus the state has to do all the data entry ALL OVER AGAIN. 

HeatherPLO
Intuit Alumni

I get stuck on the lets get your billing address screen. There is no exit from that screen except to close. Then I am back in the same loop.

If you are still unable to file, we would like to take a closer look.  Please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible. 

 

@StantonB

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