I get stuck on the lets get your billing address screen. There is no exit from that screen except to close. Then I am back in the same loop.
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New Member

I get stuck on the lets get your billing address screen. There is no exit from that screen except to close. Then I am back in the same loop.

How do I get past the "lets get your billing address" screen?

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New Member

I get stuck on the lets get your billing address screen. There is no exit from that screen except to close. Then I am back in the same loop.

I had a similar problem when running TurboTax inside a virtual machine. If that happens to be your case try to switch the VM into full screen mode, this should make the entire dialog visible, including the buttons at the bottom.

Otherwise you can try to use the TAB key, trying to find the right button blindly and confirm with RETURN. When I tried that I ended in a similar loop though.

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Level 1

I get stuck on the lets get your billing address screen. There is no exit from that screen except to close. Then I am back in the same loop.

full screen doesn't do it, sorry to say - and no joy with the tab, either.

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Expert Alumni

I get stuck on the lets get your billing address screen. There is no exit from that screen except to close. Then I am back in the same loop.

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