I created a new account & entered into Turbo tax that I'm divorced in 2020. On "my info" it shows my name 2,one as spouse. I did clear and start over & still there

[sbyrnes3884]

After clearing and starting over it keeps pulling up you and your spouse even though I did not enter my ex's name and clicked divorce  How do I clear this to file properly?

[VolvoGirl]

Are you sure you started a new account?  Try setting up another new account.  Log out and first clear out your cache and cookies.

Online is only good for 1 return.  But you can use the same email address for 5 accounts.   How to start another return in the Online version  

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-onli...

Divorced FAQ

https://ttlc.intuit.com/community/family/help/what-if-i-was-divorced/00/25830

Start a new account. Removing a spouse is not recommended

https://ttlc.intuit.com/community/family/help/how-do-i-remove-a-former-spouse-from-my-return/00/2720...

Getting Divorced article

https://turbotax.intuit.com/tax-tips/marriage/getting-divorced/L20NC66cf

Video tips for Divorced couples

https://turbotax.intuit.com/tax-tools/tax-tips/Family/Video--Tax-Tips-for-Divorced-Couples/INF14631....

And see what AGI to use

https://ttlc.intuit.com/community/agi/help/what-agi-should-i-enter-if-i-m-recently-divorced-or-widow...

[sbyrnes3884]

Yes new email and everything.  I went into create new account.  The only thing I can think of is that it’s pulling last years taxes with my ex because she filed it through turbo tax.  Otherwise under my info it only shows one name (mine) but at the end it’s asks for review saying spouse and taxpayer ss# cannot be the same 

[VolvoGirl]

Weird.  It can't be transferred from another account.  Did you transfer from a 2019 return on your computer?  Go to My Info and see if you also listed yourself as a dependent?

Contact Customer Service
5am-5pm Pacific Time Monday -Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632