Weird. It can't be transferred from another account. Did you transfer from a 2019 return on your computer? Go to My Info and see if you also listed yourself as a dependent?
Contact Customer Service
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https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
